Frequently asked questions

It’s free. No fees at all. Joining the LBOARD Carrier network is entirely free for carriers.

Contact us at support@lboard.app or in the support chat, and we will assist you with creating an account.

Since LBOARD exclusively features Landstar loads, you must first become an approved Landstar carrier. If you are not yet set up with Landstar, but willing to do so, please follow the steps below.

STEP 1 Follow this link to enter the online Carrier Qualification setup: https://highway.com/go/landstar-systems [Home | Highway – It all starts with Carrier Identity] To sign the contract, make sure to complete all tabs. For any assistance with the process, please react out to service@gohighway.com or 906-HIGHWAY.

STEP 2 Once the packet is complete, please, contact Landstar Carrier Qualifications team at
1- 800-435-1791 Option 1 or carrierqualifications@landstar.com to move forward in processing.
Your request will be processed in the order in which it was received. Incorrect or incomplete information on the form will delay processing.

If you have any trouble with completing the steps above, please call 1-800-551-8836.

You can start hauling with LBOARD one year after receiving your MC number.

Certainly. Although LBOARD is currently focused primarily on drivers and owner-operators, it also offers basic features for dispatchers, with more to come. LBOARD supports 4 categories of users: owners-operators, drivers, dispatchers, and managers. The available product feature set is adjusted accordingly:

	Owner-operator	Driver	Dispatcher	Manager
Can view available loads
Can see rates on the loads
Can place bids on the loads
Can opt-in for location and status tracking
Can upload paperwork
Can dispatch drivers *
Can edit fleet settings *
Can edit fleet settings *
Can manage driver permissions *

While we are adding fleet management capabilities to our app, you can do that in minutes with our support team at support@lboard.app, via the support chat on this website, or directly in the app.

Under no circumstances. LBOARD doesn’t sell your data to third-parties.

At LBOARD, your feedback matters. Your needs and experiences shape our platform. We actively incorporate feedback received through our support channel, usage analytics, and from our dedicated user council, ensuring that your voice drives meaningful enhancements.

Want to have a say? Join our user council and help shape the future of LBOARD!

We won’t bother you often and will use the communication channel and time slots you prefer. Occasionally, we might request feedback on the app, share new feature prototypes, or invite you to participate in beta testing a new feature. And we’re ALWAYS happy to hear your ideas on how we can improve the app to better serve your needs.

We only collect and share location data during the specified tracking session

As long as location access is granted on your device, location data is continuously collected. However, it is only accessed and shared with the customer upon tracking session initiation and until after the automatic or manual delivery is marked.

If LBOARD continuous access to location services is concerning, you can disable it at any time in the system settings of your device.

To learn more about how we use, collect and disclose the information, check our Privacy Policy.

Choosing “Allow While Using” means LBOARD Carrier can only acquire your location when the app is open, which may cause the customer to lose track of the load when the app is closed. This also prevents automatic stop status updates (arrivals/departures), increasing the likelihood of check calls.

In contrast, selecting “Always Allow” enables LBOARD Carrier to track your location even when the app is in the background or closed while driving, reducing the need for check calls or manual updates. We only collect and share location data during the specified tracking session

You can disable location services anytime in your device settings, either for the entire device or just for the LBOARD Carrier app.

Certainly not. The location data we acquire via the LBOARD Carrier app allows us to provide real-time location updates to customers, helping them eliminate manual check calls, streamline operations, and meet their expectations for freight haul service reliability and transparency.

To learn more about how we use, collect and disclose the information, check our Privacy Policy.

The real-time load board is available directly in LBOARD Carrier.

If you already have the app but can’t see the load board, it means you lack the necessary permissions. Please contact us at support@lboard.app, via the support chat here, or directly in the LBOARD Carrier app to get set up.

• Van
• Reefer
• Flatbed
• Stepdeck
• Power only
• Box truck
• Hotshot
• Container
• Lowboy
• Double drop
• Expedited
• Specialized

Can drivers see rates on the loads?
It depends on their setting. By default, drivers cannot view available loads, rates, or place bids.

However, if your driver has been explicitly assigned the respective permissions, then yes, they can.

While we are adding fleet management and permission management capabilities to our app, you can easily check the current driver’s setup and adjust it to your needs by contacting our support team at support@lboard.app, via the support chat on this website, or directly in the app.